I didn’t get my money from withdrawal, what to do?

Firstly, don’t panic, you’ll get money anyway, now just follow this instruction:

• Please, check the status of your withdrawal transaction,, below you can find the meaning of these statuses:

1. Pending – the transaction is waiting for the top11 approval (it can take up to 48 hours).
2. Approved – the withdrawal transaction was confirmed by Top11, but not paid out as it is being processed by the payment system, you can check the payment systems’ withdrawal processing time.
3. Rejected – please, contact us in Live Chat, for clarifying information regarding your rejected withdrawal (mandatory send date, time and sum of withdrawal and also send please the bank statement from the date of withdrawal.
4. Completed – successful withdrawal, credited to your bank account.

Pay attention to the time of transaction processing indicated on the site by the payment systems. If the waiting period assigned by the payment method you have chosen has been expired and your withdrawal has not been credited to your bank account, please contact by Live Chat or, for clarifying information regarding your REJECTED withdrawal and send:

• date, time and sum of withdrawal;
• bank statement from the date of withdrawal till the date when you send the document

We always try to solve the issue as soon as possible, but not everything depends on us as we wait for a payment provider’s answer. On average, it takes about 72 hours.